Shipping, Insurance, Returns & Refunds

Shipping

We strive to offer the best shipping options for your purchase, balancing cost, efficiency and reliability through different delivery services.

Local (Singapore) Shipping Options

  • Self-collection at our store: Free

Worldwide Shipping Options

  • Purchases below S$400: S$20.00 via SingPost Registered Service / Speedpost Saver, where available for the destination. Both services are trackable. Registered Service is not insured. If you require insurance, please contact us for a separate quotation.

  • Purchases above S$400: S$140.00 via FedEx International Economy (trackable and covered by third-party insurance through Secursus). Adult signature is required upon delivery.

  • Watches with bulky or oversized boxes: Please contact us for a shipping quotation.

Watch shipments will be declared at their actual value and may be subject to import duties, taxes and other customs or import-related charges in the destination country. Such charges are the responsibility of the customer.

Customs Duties & Taxes

International orders may be subject to customs duties, taxes and other import-related charges imposed by the destination country. These charges are the customer's responsibility.

Depending on the destination and shipping service, such charges may be collected from the recipient upon delivery or prepaid by us as the sender. Where we are required to prepay these charges, the applicable amount will be payable by the customer before dispatch.

For shipments to the United States via SingPost Speedpost services where duties and taxes are required to be prepaid, these charges will be collected from us as the sender at the time of shipment and are payable by the customer before dispatch.

Customs duties, taxes and shipping requirements may vary depending on the destination and shipping service used, and are subject to the regulations in force at the time of shipment.

Delivery & Insurance

Adult signature is required upon delivery. Please ensure that an adult is available to receive the shipment.

We are unable to ship to parcel shops, grocery stores, supermarkets, P.O. Boxes or virtual addresses. A valid residential or business delivery address is required.

If your package arrives damaged, we strongly recommend refusing delivery where possible. If you are unable to refuse the package, please record clear reservations on the delivery slip describing the damage and notify us as soon as possible.

Please retain all damaged packaging and the original box, and take clear photographs of both the packaging and the item, as these may be required when filing an insurance claim.

Returns for Shipped Items

Returns are accepted only in the following circumstances:

  • The item received is materially different from the description and/or photographs shown on our website. Our descriptions and photographs are based on the actual item for sale.

  • A 100% refund of the purchase price, excluding shipping charges, will be provided upon proof of non-authenticity issued by an authorised watch dealer.

  • Returned watches, accessories and other items must be in the same condition in which they were sold, together with all original boxes, papers and accessories, where applicable.

  • To request a return, please email enquiry@asiatimepiece.com within two (2) calendar days of receipt. We will then provide return instructions.

  • The returned item must be postmarked no later than the third (3rd) calendar day after receipt.

  • Return shipping must be fully insured and is the buyer's responsibility. The buyer assumes all shipping costs and risks associated with the return.

  • We do not accept returns requested more than two (2) calendar days after receipt, or where the item has been mishandled, abused, altered or had any parts removed.

  • Refunds will be processed after the returned item has been received and inspected by us, normally within two (2) weeks. The refund will be for the purchase price excluding shipping charges.

Returns for Items Purchased In-Store

  • Returns are accepted only where the item purchased is subsequently proven to be non-authentic, supported by evidence from an authorised dealer.

  • Items purchased in-store and proven to be non-authentic must be returned within three (3) calendar days from the date of purchase.

  • Returned items must be in the same condition in which they were sold, including all original boxes, papers and accessories, where applicable, and must not have been altered in any way. This includes alterations to the watch, bracelet or strap.

  • To initiate a return, please email enquiry@asiatimepiece.com within one (1) calendar day of obtaining evidence indicating that the item is non-authentic.

  • Returns for any other reason will be treated as a buy-back request and may be subject to a discount at our discretion. We reserve the right to decline any buy-back request.